Last updated on March 24, 2024
Flipkart asked to pay Rs.10,000 to customer over an Apple iPhone order. Why?
A consumer from Mumbai’s Dadar placed an order for an Apple iPhone on July 10, 2022, via Flipkart, making a payment of ₹39,628 through his credit card. However, his order faced cancellation by Flipkart, which resulted in the consumer filing a complaint citing mental harassment. The District Consumer Disputes Redressal Commission in Mumbai directed Flipkart to compensate the consumer with ₹10,000 for the distress caused due to the cancellation, labeling it as a deliberate act aimed at increasing profits and constituting deficient service and unfair trade practices.
The complainant reported that despite expecting the iPhone delivery on July 12, 2022, he received an SMS six days later, notifying him of the cancellation. Flipkart attributed the cancellation to the alleged unavailability of the consumer during delivery attempts made by their personnel. The complainant argued that this cancellation led to financial loss, mental anguish, and fears of online fraud.
In response, Flipkart contended that the consumer misunderstood the role of Ekart Logistics as the seller, whereas Flipkart acts as an intermediary facilitating transactions between buyers and independent third-party sellers. The seller, identified as International Value Retail Private Limited, was solely responsible for the transaction, according to Flipkart. The company claimed to have relayed the consumer’s concerns to the seller, who asserted that due attempts were made for delivery but failed due to the consumer’s absence, leading to the cancellation.
Despite the refund being processed, the dispute remained between the complainant and the seller, with Flipkart maintaining it had no direct involvement beyond intermediary functions.
This incident underscores the complexities and challenges within e-commerce transactions, highlighting the importance of consumer protection and fair business practices.
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